Return & Refund Policy – StandNix

At StandNix, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging

• Proof of purchase (order number or receipt) is required

❌ We do not accept returns for items that show signs of use, damage caused by the customer, or missing original packaging.

2. How to Request a Return

To initiate a return, please contact us at:
📧 Case116224@gmail.com

Include:

• Your order number

• Reason for the return

• Photos (if the item is damaged or defective)

Our support team will provide return instructions if your request is approved.

3. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items

• Original shipping fees are non-refundable

4. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund

• Approved refunds will be processed to your original payment method

• Refunds are typically issued within 5–10 business days, depending on your bank or payment provider

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.
We will offer a replacement or full refund at no additional cost.

6. Non-Refundable Items

Refunds will not be issued for:

• Items returned after the 14-day window

• Items damaged due to misuse or normal wear and tear

• Orders with incorrect shipping addresses provided by the customer

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again

Contact your payment provider

If the issue persists, contact us at Case116224@gmail.com

8. Contact Us

For any questions regarding returns or refunds, please contact:
📧 Case116224@gmail.com